Service Engineering

Territory: UK Wide

Your location: Home based in England with good motorway accessibility (Northwest, Northeast, Midlands, or Southeast areas are all fine) 

Are you a collaborative team player who wants to be an integral part of a high performing Field Service Engineer team?

Do you also want to work for a fast-growing supplier of innovative and specialist SIFT-MS, GC, LC, GCMS & LCMS instrumentation which is utilised in several different industries to include Pharmaceutical, Forensics, Water & Environmental Analysis to name just a few?

This is a brand-new role created due to my client’s exponential growth. You will be a true subject matter expert in the field of Trace Gas Analysis (SIFT-MS) and the go to person for all customers in the UK for this high growth market.

The requirements of the Trace Gas Analysis Field Service Engineer:

• You could already be an experienced Field Service Engineer or Site Engineer with direct experience of servicing Trace Gas Analysis/SIFT-MS (Selected-ion flow-tube mass spectrometry)/ VOC (volatile organic compounds) equipment for companies such as TOFWERK, Honeywell, Johnson Matthey, Owlstone or related company
• Alternatively you could also be working with the above equipment as a Researcher, Scientist or Chemist at either a University who specialise in SIFT-MS such as University of York, UWE Bristol, University of Cambridge, Keele University (or equivalent) or a company in industry such as Intertek, Givaudian or other
• You will hold a BSc/HNC/HND (or higher) in a Chemistry or Engineering related field
• As this role involves high levels of travel and regular over night stays you must be fully commited to this already
• Candidates need, by nature, to be calm, clear thinking, practical individuals who enjoy and are good at problem-solving
• Excellent verbal and written communication skills and a high standard of inter-personal abilities are essential attributes for the job
• Willingness to travel on a National basis when required and to all areas of the territory to include Scotland
• A full, preferably clean, UK driving licence is required

The responsibilities of the Trace Gas Analysis Field Service Engineer:

• In this brand-new role, you will be the technical expert for my client’s SIFT-MS technology. Your focus will be to deliver equipment instruments, training and give after-sales technical support by telephone, email, and site visits across the UK
• This includes repair, upgrades, planned maintenance and application support
• Provide excellent technical support to our customers and to ensure that they remain customers for the long term
• Keep up to date with the company's products & services and maintain an understanding of what the customer requires and relate this back to the appropriate person within the company to meet the customer's needs
• Build and maintain harmonious working relationships with colleagues
• Pass any new potential sales leads back to the internal and field-based sales team

Benefits:

• Base Salary Circa: £30,000 - £40,000 (DOE)
• Fully Expensed Company Car or £500 Monthly Car Allowance
• 10% Annual Bonus
• Westfield Healthcare Cash Plan
• 4 x Death in Service Life Insurance
• Pension (6% Matched Contribution)
• 25 Days Holiday + 8 Bank Holidays
• Laptop + Mobile Phone + iPad

Apply right now by calling Oliver Gill – Global Recruitment Manager at Langton Howarth Ltd on + 44 (0) 113 243 3499 and email your up-to-date word CV to olivergill@langtonhowarth.com Langton Howarth is the market leading scientific supplies company placing people into dream jobs across the UK and Europe daily.

To be considered for this role you must have the right to work in the UK

Langton Howarth also operates a recommend a friend referral scheme. So, if you know someone who could be good for this job, email your nominated candidate’s name and contact details in confidence via email too, and we will ensure you receive £100.00 of vouchers from a high street retailer of your choice!

Territory: South UK – London (M25 corridor), Surrey, Reading, Kent & Hampshire 

Your location: Home based on territory

Are you a collaborative team player who wants to be an integral part of a high performing Chromatography/Mass Spectrometry Field Service Engineer team?

Do you also want to work for a fast-growing supplier of innovative GC, LC, GCMS & LCMS instrumentation which is utilised in several different industries to include Pharmaceutical, Forensics, Water & Environmental Analysis to name just a few?

This brand new GCMS Field Service Engineer role is perfectly suited to EITHER existing Field Service or Site Engineer’s with experience servicing GC and/or GCMS systems for an OEM or third-party service provider OR a super user & subject matter Chemist, Scientist or Analyst for GC/GCMS troubleshooting with the hunger to succeed in a Field Service role!

The requirements of the GCMS Field Service Engineer:

• The ideal candidate will already have 1+ years of experience in a Field Service Engineer or Site Engineer role servicing GC and/or GCMS equipment for an OEM or third party service company 
• You could also be a laboratory based Chemist, Analyst, Equipment Technician or similar subject matter expert in troubleshooting GC/GCMS equipment with the hunger to suceed in a Field Service Engineer role  
• Experience servicing/troubleshooting Agilent GC/GCMS systems is desirable but you could also have experience with Waters, Perkin Elmer, Shimadzu, Thermo Fisher, AB Sciex GC/GCMS systems
• You will hold a BSc/HNC/HND (or higher) in a Chemistry or Engineering related field
• As this role involves high levels of travel and regular over night stays you must be fully commited to this already
• Candidates need, by nature, to be calm, clear thinking, practical individuals who enjoy and are good at problem-solving
• Excellent verbal and written communication skills and a high standard of inter-personal abilities are essential attributes for the job
• Willingness to travel on a National basis when required and to all areas of the territory 
• A full, preferably clean, UK driving licence is required

The responsibilities of the GCMS Field Service Engineer:

• The focus of this role is to install both GC & GCMS instruments, train users and give effective after-sales technical support by telephone, email, and site visits across the Southeast UK and on a national basis when required
• This includes repair, upgrades, planned maintenance and application support
• Provide excellent technical support to our customers and to ensure that they remain customers for the long term
• Keep up to date with the company's products & services and maintain an understanding of what the customer requires and relate this back to the appropriate person within the company to meet the customer's needs
• Build and maintain harmonious working relationships with colleagues
• Pass any new potential sales leads back to the internal and field-based sales team

Benefits:

• Base Salary Circa: £30,000 - £47,000 (DOE)
• Fully Expensed Company Car or £500 Monthly Car Allowance
• 10% Annual Bonus
• Westfield Healthcare Cash Plan
• 4 x Death in Service Life Insurance
• Pension (6% Matched Contribution)
• 25 Days Holiday + 8 Bank Holidays
• Laptop + Mobile Phone + iPad

Apply right now by calling Oliver Gill – Global Recruitment Manager at Langton Howarth Ltd on + 44 (0) 113 243 3499 and email your up-to-date word CV to oliver@langtonhowarth.com Langton Howarth is the market leading scientific supplies company placing people into dream jobs across the UK and Europe daily.

To be considered for this role you must have the right to work in the UK

Langton Howarth also operates a recommend a friend referral scheme. So, if you know someone who could be good for this job, email your nominated candidate’s name and contact details in confidence via email too, and we will ensure you receive £100.00 of vouchers from a high street retailer of your choice!

Territory: Northeast England & Scotland (Yorkshire, County Durham, Gateshead, Newcastle, North Tyneside, Northumberland, South Tyneside, Sunderland & Scotland)

Your location: Home based in either the Yorkshire or Tyne & Wear regions with easy access to the A1 (M)

Do you want to be a valued member of a high performing Chromatography/Mass Spectrometry Field Service Engineer team for a fast-growing supplier of innovative GC, LC, GCMS & LCMS instrumentation which is utilised in several different industries to include Pharmaceutical, Forensics, Water & Environmental Analysis to name just a few?

Are you already a Field Service Engineer with direct experience in servicing either GC and/or GCMS systems for an OEM or third-party service provider OR are you the designated subject matter expert for GC/GCMS troubleshooting as a Chemist, Analyst or Equipment Technician in the laboratory with the hunger to succeed in a Field Service role?

If so, this brand-new Gas Chromatography Field Service Engineer role could be perfect for you!

The requirements of the Gas Chromatography Field Service Engineer:

• The ideal candidate will already have 1+ years of experience in a Field Service Engineer or Site Engineer role servicing GC and/or GCMS equipment for an OEM or third party service company 
• You could also be a laboratory based Chemist, Analyst, Equipment Technician or similar subject matter expert in troubleshooting GC/GCMS equipment with the hunger to suceed in a Field Service Engineer role  
• Experience servicing/troubleshooting Agilent GC/GCMS systems is desirable but you could also have experience with Waters, Perkin Elmer, Shimadzu, Thermo Fisher, AB Sciex GC/GCMS systems
• You will hold a BSc/HNC/HND (or higher) in a Chemistry or Engineering related field
• As this role involves high levels of travel and regular over night stays you must be fully commited to this already
• Candidates need, by nature, to be calm, clear thinking, practical individuals who enjoy and are good at problem-solving
• Excellent verbal and written communication skills and a high standard of inter-personal abilities are essential attributes for the job
• Willingness to travel on a National basis when required and to all areas of the territory to include Scotland
• A full, preferably clean, UK driving licence is required

The responsibilities of the Gas Chromatography Field Service Engineer:

• The focus of this role is to install instruments, train users and give effective after-sales technical support by telephone, email, and site visits across the Northeast & Scotland territory and on a national basis when required
• This includes repair, upgrades, planned maintenance and application support
• Provide excellent technical support to our customers and to ensure that they remain customers for the long term
• Keep up to date with the company's products & services and maintain an understanding of what the customer requires and relate this back to the appropriate person within the company to meet the customer's needs
• Build and maintain harmonious working relationships with colleagues
• Pass any new potential sales leads back to the internal and field-based sales team

Benefits:

• Base Salary Circa: £30,000 - £47,000 (DOE)
• Fully Expensed Company Car or £500 Monthly Car Allowance
• 10% Annual Bonus
• Westfield Healthcare Cash Plan
• 4 x Death in Service Life Insurance
• Pension (6% Matched Contribution)
• 25 Days Holiday + 8 Bank Holidays
• Laptop + Mobile Phone + iPad

Apply right now by calling Oliver Gill – Global Recruitment Manager at Langton Howarth Ltd on + 44 (0) 113 243 3499 and email your up-to-date word CV to oliver.gill@langtonhowarth.com Langton Howarth is the market leading scientific supplies company placing people into dream jobs across the UK and Europe daily.

To be considered for this role you must have the right to work in the UK

Langton Howarth also operates a recommend a friend referral scheme. So, if you know someone who could be good for this job, email your nominated candidate’s name and contact details in confidence via email too, and we will ensure you receive £100.00 of vouchers from a high street retailer of your choice!

Territory: Ireland

Home Location: Ideally living in the Dublin area however all regions in Ireland will be fully considered

Do you want to work for the true market leader across the life sciences sector whose products, technology and services support and accelerate scientific discovery?

Are you already a Mass Spectrometry (GCMS/LCMS) Field Service or Site Engineer based in Ireland who wants to propel their career with a global company OR a Mass Spectrometry super user in the laboratory looking for their first step into the Field Service role?

If so, please continue reading as this could be your dream role!

The requirements of the Mass Spectrometry Field Service Engineer:

• 1+ years of experience as a Field Service Engineer or Site Engineer with current experience servicing Mass Spectrometry equipment in areas such as LCMS and/or GCMS  
• You could also be a super user of Mass Spectrometry equipment in the laboratory as a Chemist, Analyst, Scientist, Equipment Technician, Metrologist, or equivalent role with hands on experience of troubleshooting & maintaining Chromatography systems
• You will have a background in either a Life Sciences, Chemistry or Engineering qualification (or qualified by experience)
• A full & valid Irish driver’s license and passport is essential with the ability to travel nationally and stay away from home when required

The responsibilities of the Mass Spectrometry Field Service Engineer:

• As the Chromatography Field Service Engineer, you will perform all service-related work on a range of high-performance mass spectrometry instruments at client’s sites across Ireland    
• You will be responsible to report accurately and timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.)
• Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customer’s expectation and making them successful by using TMO instruments
• Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible
• Responsible to manage the company’s assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc
• Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leader, others)
• Ensure accurate completion of all reports as required (e.g., Field Service Reports, Expense Reports, etc.) (Assures alignment of all activities at the customer site with the rest of TMO and informs other part of TMO of important information with information respect to our customers (e.g., information about new purchases to sales/lead generation)

Benefits:

• Base Salary Circa  €40,000 –  €60,000 (DOE)
• Additional 10% Bonus
• Fully Expensed Company Car or Monthly Car Allowance (circa €800)
• Private Healthcare: 100% employee, 50% spouse and children
• Life Insurance (4x Base Salary)
• Income Protection:  66.67% of base salary
• Pension: Defined Contribution , Employee 3-7%, Employer matches plus 3%
• Laptop, Mobile Phone & Tablet
• 25 Days Holidays + 8 Bank Holidays
• Sick Pay: 13-week full pay, followed by 13 weeks half pay/year

Apply right now by calling Oliver Gill – Global Recruitment Manager at Langton Howarth Ltd on + 44 (0) 113 243 3499 and email your up-to-date word CV to olivergill@langtonhowarth.com Langton Howarth is the market leading scientific supplies company placing people into dream jobs across the UK and Europe daily.

To be considered for this role you must have the right to work in Ireland

Langton Howarth also operates a recommend a friend referral scheme. So, if you know someone who could be good for this job, email your nominated candidate’s name and contact details in confidence via email too, and we will ensure you receive £100.00 of vouchers from a high street retailer of your choice!

Territory: Ireland

Home Location: Ideally living in the Dublin area however all regions in Ireland will be fully considered

Do you want to work for the true market leader across the life sciences sector whose products, technology and services support and accelerate scientific discovery?

Are you already a Chromatography Field Service or Site Engineer based in Ireland who wants to propel their career with a global company OR a Chromatography super user in the laboratory looking for their first step into the Field Service role?

If so, please continue reading as this could be your dream role!

The requirements of the Chromatography Field Service Engineer:

• 1+ years of experience as a Field Service Engineer or Site Engineer with current experience servicing Chromatography equipment in areas such as HPLC, GC, Ion Chromatography, LC, UPLC   
• You could also be a super user of Chromatography equipment in the laboratory as a Chemist, Analyst, Scientist, Equipment Technician, Metrologist, or equivalent role with hands on experience of troubleshooting & maintaining Chromatography systems
• You will have a background in either a Life Sciences, Chemistry or Engineering qualification (or qualified by experience)
• Experience of LCMS or GCMS is an advantage but not required
• A full & valid Irish driver’s license and passport is essential with the ability to travel nationally and stay away from home when required

The responsibilities of the Chromatography  Field Service Engineer:

• As the Chromatography Field Service Engineer, you will perform all service-related work on a range of high performance Chromatography instruments at clients sites across Ireland    
• You will be responsible to report accurately and timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.)
• Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customer’s expectation and making them successful by using TMO instruments
• Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible
• Responsible to manage the company’s assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc
• Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leader, others)
• Ensure accurate completion of all reports as required (e.g., Field Service Reports, Expense Reports, etc.) (Assures alignment of all activities at the customer site with the rest of TMO and informs other part of TMO of important information with information respect to our customers (e.g., information about new purchases to sales/lead generation)

Benefits:

• Base Salary Circa  €40,000 –  €60,000 (DOE)
• 10% Bonus
• Fully Expensed Company Car or €800 Monthly Car Allowance
• Private Healthcare
• Life Insurance (4x Base Salary)
• Pension
• Laptop, Mobile Phone & Tablet
• 25 Days Holidays + 8 Bank Holidays

Apply right now by calling Oliver Gill – Global Recruitment Manager at Langton Howarth Ltd on + 44 (0) 113 243 3499 and email your up-to-date word CV to olivergill@langtonhowarth.com Langton Howarth is the market leading scientific supplies company placing people into dream jobs across the UK and Europe daily.

To be considered for this role you must have the right to work in Ireland

Langton Howarth also operates a recommend a friend referral scheme. So, if you know someone who could be good for this job, email your nominated candidate’s name and contact details in confidence via email too, and we will ensure you receive £100.00 of vouchers from a high street retailer of your choice !

Location: Site based in Sandwich, Kent

My client is a leading Laboratory Services provider, who partners with the Top 5 Pharmaceutical organisations globally to support their business-critical laboratory operations

The services they provide ultimately allow scientists and researchers to spend more time on what really matters – advancing scientific research!

The services they provide covers areas such as Laboratory Design, Instrument Service, Repair & Calibration, Data Advisory, Procurement & much more!

The requirements of the Laboratory Equipment Engineer:

• To be considered for the role of Laboratory Equipment Engineer you will already have 2+ years’ experience as either a Field Based or Inhouse/Site Based Service Engineer for a Laboratory Supplies, Biotech, Pharmaceutical, CRO organisation or similar
• The ideal candidate will have experience servicing a range of bench top laboratory equipment such as Centrifuges, HPLC, Autoclaves, Balances, Water Baths, Shakers, Stirrers, Laboratory Ovens and similar
• If you are not a scientific engineer currently you could be working in a Laboratory based role where you have gained experience of performing first line troubleshooting and routine breakdown support for the equipment mentioned above
• Hold a relevant Engineering qualification (ONC, HNC, NVQ, City & Guilds) OR scientific degree (Biological or Chemistry based)
• Very strong analytical skills with proven ability to break down and solve complex problems in a logical and structured approach
• PC literate in Microsoft packages (Word, Excel, PowerPoint etc)
• Strong relationship management and excellent communication skills/influencing skills
• Experience coordinating and scheduling workload to achieve results.
• Ability to work to own initiative but team orientated and able to work with minimal supervision
• Strong written and verbal communication skills
• Robust and assertive attitude towards achieving results and motivating team members

The role of Laboratory Equipment Engineer:

• As the dedicated onsite Laboratory Equipment Engineer, you will ensure prompt, flexible, customer focused specialist engineering and equipment triage support whilst maintaining compliance with statutory, regulatory and standards
• This role heavily involves documentation both with the visiting engineers and logging information on the SAP system as you will be working in a GXP & ISO environment with regulated pharmaceutical equipment
• Plan & carry out engineering maintenance and commissioning work associated with scientific equipment and systems in a safe, cost-effective manner to ensure minimum business disruption
• Diagnose faults on complex equipment and systems to produce a satisfactory solution
• Create, manage and review supporting documentation e.g., service reports
• Support users in the preparation/design of operating procedures, SOPs, Change Control and the deviation, manuals, and drawings
• Attend client meetings to review on-going performance, areas for continual improvement and opportunities for business growth
• Build-up and maintain client relationships
• Manage and improve the client service logging process and asset maintenance systems
• Schedule and host 3rd party engineering site visits, ensuring QHSE compliance
• Use technical knowledge to identify and source components and services
• Manage the availability of essential spares to support the range of equipment and systems used within the R&D facilities in a cost-effective manner
• Support contract management in the set-up, renewal, and budget of contracts
• Monitor the performance of the scientific equipment and systems using Key Performance Indicators to instigate improvements and influence changes
• Act as an ambassador, ensuring a first-class service is always delivered

Salary & Benefits:

• Base Salary Circa £30,000 - £35,000 (DOE)
• Pension
• Laptop & Phone
• 25 Days Holiday + 8 Bank Holidays

For more information about the role or to apply send your CV now to olivergill@langtonhowarth.com AND call Oliver Gill today on +44 (0) 113 243 3499.

You must have the right to work in the UK.

Langton Howarth also operates a recommend a friend referral scheme. So, if you know someone would be good for Laboratory Equipment Engineer role, email your nominated candidate’s name and contact details in confidence via email too, and we’ll ensure you receive £100.00 (o/e) of vouchers from a high street retailer of your choice once we have successfully placed the person referred by you.

Territory: Cambridgeshire, Hertfordshire & Berkshire regions

Your Location: Remote based and ideally living in either Cambridgeshire or Hertfordshire

My client is a global leader in the development and manufacture of high-quality pharmaceutical testing equipment and associated services. Their equipment is used worldwide in the development and production processes of major customers the life sciences, pharmaceutical and chemical industries. There longstanding market and process know-how enables them to meet and exceed their customers bespoke requirements

The requirements of the Field Service Engineer role:

• You will have 1+ years experience in a laboratory based role such as a Scientist, Chemist, Analyst, Equipment Technician, Lab Manager or similar where you have troubleshooted and maintained HPLC systems from OEM’s such as Waters, Agilent, Perkin Elmer, Thermo Fisher, Shimadzu, SCIEX or equivalent
• Additional experience with equipment such as GC, GC-MS, LCMS, Spectroscopy, UV-VIS, FTIR would be beneficial 
• Experience working in a GMP environment is ideal 
• You will be educated in either a life science/chemistry or engineering subject 
• Must hold a Full UK driving license & valid UK Passport
• Experience of effective verbal communication skills in a customer facing or customer service environment, with excellent telephone manner

The Responsibilities of the Field Service Engineer:

• Travel to customer sites to deliver routine planned maintenance and breakdown support in line with my client’s service plans
• Refurbish and validate equipment for the refurbished instrument program in line with SOPs at my clients UK facility
• Identify new customers or new market segments that could become long term accounts
• Build and maintain relationships with existing and potential customers to allow continuation of business and win incremental business
• Perform onsite duties including, service, validation, repair, accurately and in a timely fashion
• Complete and submit all paperwork to the admin team
• Forge and maintains relationship with existing and new customers
• Promote the company’s brand and range of services where applicable
• Manage and be accountable for stock allocated to the service call
• Provide remote support via phone and email to customers where requested
• Maintain knowledge of the products and services

Benefits:

• Base Salary Circa £35,000 - £40,000 (DOE)
• Fully expensed company car (hire car provided during probation)
• Tax free daily allowance
• £10 when in the field for up to 8 hours
• Over time can will be paid in following fiscal year (January) or this can be taken of during the year as recover days, so no impact is made on statutory holidays
• Pension -  6% employer contribution with a minimum 3% employee contribution after 3 months continuous employment.
• 23 days holiday rising to 25 with continual service + 8 bank holidays
• 3 x salary – death in service after 3 months continuous employment.

This is an immediate requirement so please apply today by sending your up-to-date word CV to Oliver Gill: oliver.gill@langtonhowarth.com and calling Oliver directly to for a confidential discussion on: +44 (0)113 243 3499.

To be considered for this role you must have full right to work in the UK.

Langton Howarth also operates a recommend a friend referral scheme. So, if you know someone who could be good for this job, email your nominated candidate’s name and contact details in confidence via email too, and we’ll ensure you receive £100.00 (o/e) of vouchers from a high street retailer of your choice once we have successfully placed the person referred by you.

Territory: Northeast (Leeds, Hull, York, Middlesbrough, Newcastle) & Manchester

Your Location: Remote based and ideally living in the Northeast

My client is a global leader in the development and manufacture of high-quality pharmaceutical testing equipment and associated services. Their equipment is used worldwide in the development and production processes of major customers the life sciences, pharmaceutical and chemical industries. There longstanding market and process know-how enables them to meet and exceed their customers bespoke requirements

The requirements of the Field Service Engineer role:

• You will have 1+ years experience in a laboratory based role such as a Scientist, Chemist, Analyst, Equipment Technician, Lab Manager or similar where you have troubleshooted and maintained HPLC systems from OEM’s such as Waters, Agilent, Perkin Elmer, Thermo Fisher, Shimadzu, SCIEX or equivalent
• Additional experience with equipment such as GC, GC-MS, LCMS, Spectroscopy, UV-VIS, FTIR would be beneficial 
• Experience working in a GMP environment is ideal  
• You will be educated in either a life science/chemistry or engineering subject  
• Must hold a Full UK driving license & valid UK Passport
• Experience of effective verbal communication skills in a customer facing or customer service environment, with excellent telephone manner

The Responsibilities of the Field Service Engineer:

• Travel to customer sites to deliver routine planned maintenance and breakdown support in line with my client’s service plans
• Refurbish and validate equipment for the refurbished instrument program in line with SOPs at my clients UK facility
• Identify new customers or new market segments that could become long term accounts
• Build and maintain relationships with existing and potential customers to allow continuation of business and win incremental business
• Perform onsite duties including, service, validation, repair, accurately and in a timely fashion
• Complete and submit all paperwork to the admin team
• Forge and maintains relationship with existing and new customers
• Promote the company’s brand and range of services where applicable
• Manage and be accountable for stock allocated to the service call
• Provide remote support via phone and email to customers where requested
• Maintain knowledge of the products and services

Benefits:

• Base Salary Circa £35,000 - £40,000 (DOE)
• Fully expensed company car (hire car provided during probation)
• Tax free daily allowance
• £10 when in the field for up to 8 hours
• Over time can will be paid in following fiscal year (January) or this can be taken of during the year as recover days, so no impact is made on statutory holidays
• Pension -  6% employer contribution with a minimum 3% employee contribution after 3 months continuous employment.
• 23 days holiday rising to 25 with continual service + 8 bank holidays
• 3 x salary – death in service after 3 months continuous employment.

This is an immediate requirement so please apply today by sending your up-to-date word CV to Oliver Gill: oliver.gill@langtonhowarth.com and calling Oliver directly to for a confidential discussion on: +44 (0)113 243 3499.

To be considered for this role you must have full right to work in the UK.

Langton Howarth also operates a recommend a friend referral scheme. So, if you know someone who could be good for this job, email your nominated candidate’s name and contact details in confidence via email too, and we’ll ensure you receive £100.00 (o/e) of vouchers from a high street retailer of your choice once we have successfully placed the person referred by you.

Territory: Field based position covering the Milton Keynes, Northampton, Birmingham to East Anglia (M25/ M42 Corridor)

My client is globally recognised as a market leading supplier of Precision Instruments / Weighing Products and Services. They are recognised as an innovation leader and their solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. They operate throughout the world with a culture shaped by innovation and international flair.

The requirements of the Service Engineer:

• You will have commercial experience working as a Service Engineer / Maintenance/ Calibration/ Repairs Technician (preferably field based) - servicing, fault finding, troubleshooting, maintaining and repairing Weighing/ Precision Weighing, Industrial Scales, Measurements Instruments or any general laboratory equipment such as Balances, Flow Cytometry, Metrology, Laboratory Analysers or similar
• A full UK valid driving license is required with the ability to travel across the territory to visit customers sites
• Living somewhere in the Milton Keynes or Northampton area

The responsibilities:

• Undertake routine service / calibration in line with customer requirements and documented procedures, examples of the types of customers you will be dealing with could include 60% - Pharma, QA Laboratories, and then the rest is food / beverage, Amazon / DHL (factories, precision weighing / measurements instruments)
• Commission and installation of new Precision Weighing / Measurements equipment in line with customer requirements
• Provide first class preventative maintenance on site
• Respond promptly to all customer breakdowns and perform first time fix
• Complete all routine documentation for each customer visit within 24 hours of every job
• Provide risk assessment and method statement where applicable
• Work to ISO9001-2000, GWP and GxP procedures etc
• Take responsibility for highlighting any additional training or tools needed in order to carry out the work to the best of your ability
• Actively demonstrate support of other areas/departments within the company to promote team spirit
• Proactively own customer care and satisfaction within your own role and responsibilities
• Manage own vehicle stock (parts, tools, consumables) and make required adjustments at least monthly: Including stock management documentation
• Manage own time effectively to include identifying to schedulers if you have finished a task and are available for other work

Benefits:

• Basic Salary is Negotiable (DOE)
• Fully Expensed Company Well Specced Van (worth in excess of £40,000)
• Bupa Healthcare and Pension
• Laptop & Mobile
• Shop Discounts / Vouchers
• Lunch/ Allowances for Food / Fuel etc.
• 25 Days Holidays + 8 Bank Holidays

Apply right now by calling Ben Atherton – International Recruitment Manager at Langton Howarth Ltd on + 44 (0) 113 243 3499 and email your up-to-date word CV to ben@langtonhowarth.com Langton Howarth is the market leading scientific supplies company placing people into dream jobs across the UK and Europe daily.

To be considered for this role you must have the right to work in the UK

Langton Howarth also operates a recommend a friend referral scheme. So, if you know someone who could be good for this job, email your nominated candidate’s name and contact details in confidence via email too, and we will ensure you receive £100.00 of vouchers from a high street retailer of your choice!

Territory: UK Wide (Circa 75% office based/25% field based)

Your location: Living in a commutable distance to the client’s headquarters in Cheshire, England

My client is a trusted and market leading supplier and servicer of equipment and consumables in the fields of LCMS, GCMS, HPLC/GC systems as well as nitrogen and hydrogen generators & liquid handling technology .

They are the largest independent company of their type in Europe, and they are an extremely entrepreneurial organisation where everyone's opinion matters, everyone is valued and has the chance to make an impact!

The requirements of the Service Manager:

• You will already have a minimum of 10+ year’s relevant field-service experience or prior service/laboratory management experience
• Ideally you will already be a Service Manager/Team Leader and have responsibility for managing a team of field-based service engineers
• Relevant science or engineering qualification or significant accumulated field experience
• In-depth knowledge of one or more of the following product areas: HPLC/UPLC, GC, GCMS, LC, LCMS or related mass spectrometry ionisation techniques and analyser types
• Knowledge of general business management including P&L
• Full, clean UK driving license
• Valid passport with a minimum of 1-year remaining validity
• Have the right to reside and work in the United Kingdom
• Understanding and achievement of the Company performance objectives in line with budgetary responsibility
• Numerate and computer literate
• Application of ideas and techniques from analytic number theory
• High level of interpersonal skills, displaying leadership with the ability to communicate effectively with colleagues, customers, and clients

The responsibilities of the Service Manager:

• Reporting to the Service Director, the Service Manager role is responsible for implementing and managing the business strategy across service support operations in the field
• Directly manage a UK-wide team of Field Service Engineers of varying skill & experience levels to develop and coach the team to achieve the company performance targets on an individual basis, through 1-2-1’s & team level through weekly/monthly meetings. In turn ensuring each Engineer has the development and training to carry out their duties effectively
• To support the service department with functional expertise both internally & externally
• Working in partnership with all business functions to add value to the role
• The Service Manager will be responsible for driving customer focus through knowledge and best practice, whilst protecting service revenues through business knowledge
• Ensure that both time and fiscal spend on behalf of the company is managed appropriately by ensuring it is both effective and efficient
• Making management and leadership decisions that are both informed as well as ensuring they meet business requirements
• Ensure that any spend by your staff associated with refurbishment, repair and maintenance of equipment is managed appropriately to support growth and profit within the business

Benefits:

• Base Salary Circa £40,000 - £50,000 (DOE)
• Yearly Bonus
• Company Car (Fully Expensed)
• 4 x Death in Service
• Pension (6% employer & 3% employee contribution)
• Laptop & Mobile
• 20 Days Holidays + 8 Bank Holidays

Apply right now by calling Oliver Gill – Global Recruitment Manager at Langton Howarth Ltd on + 44 (0) 113 243 3499 and email your up-to-date word CV to olivergill@langtonhowarth.com Langton Howarth is the market leading scientific supplies company placing people into dream jobs across the UK and Europe daily.

To be considered for this role you must have the right to work in the UK

Langton Howarth also operates a recommend a friend referral scheme. So, if you know someone who could be good for this job, email your nominated candidate’s name and contact details in confidence via email too, and we will ensure you receive £100.00 of vouchers from a high street retailer of your choice!

Territory: M4 & M5 corridors (Oxford, Reading, Swindon, Bristol, Bath areas)

Your location: Remote based anywhere on territory (Oxfordshire or Berkshire would be ideal)

My client is a trusted and market leading supplier and servicer of equipment and consumables in the fields of Mass Spectrometry, LCMS, GCMS, HPLC/GC systems as well as nitrogen and hydrogen generators.

As a member of their high performing and loyal Field Service team you will be the face of the company in front of the client base. They are the largest company of their type in Europe, and they are an extremely entrepreneurial organisation where everyone's opinion matters, everyone is valued and has the chance to make an impact!

The requirements of the Field Service Engineer:

• You will already have 1+ year’s experience as a Field Service Engineer or Technical Support Engineer with direct experience of servicing instruments in one or more of the following areas: HPLC, UPLC, GC, GCMS, LC, LCMS or related chromatography or mass spectrometry equipment
• Super users of the above HPLC/Mass Spectrometry instruments from vendors such as Waters, Agilent, Perkin Elmer who are Scientists or Chemists will also be considered if you have 5+ years troubleshooting and maintenance experience in the laboratory
• Relevant science or engineering qualification or suitable accumulated field experience
• O-Level Pass/GCSE Grade C/4 English or IELTS grade 6.5 minimum
• Knowledge of at least one chromatography data system required
• Basic knowledge of gas generation systems desirable
• Knowledge of PC/Workstation hardware and operating systems desirable
• Knowledge of analytical methods and method development desirable
• Ability to fault find to sub-system level desirable
• Full and ideally clean UK driving licence
• Valid passport with a minimum of 1-year remaining validity
• Have the right to live and work in the United Kingdom

The responsibilities of the Field Service Engineer:

• Provide on-site support to the company’s clients in the following areas: breakdown, preventive maintenance, operational qualification & training
• In-house workshop repairs and refurbish instruments for sale in accordance with quality requirements
• Delivery of remote technical support via telephone, e-mail, or remote access software.
• Delivery of remote and in-person training courses within area of expertise
• Correct completion and timely submission of all service documentation
• Ensure all company property entrusted is properly looked after and within required calibration
• Correct completion and timely submission of monthly expenses in accordance with the company expenses policy
• Compliance with all company processes and procedures
• Compliance will all UK health & safety regulations
• Manage own workload effectively, organise and prioritise and any project involvement to deadlines
• Continually review working practices and proactively make recommendations to the manager to improve and increase efficiency of current operations
• Build and maintain harmonious working relationships with colleagues and customers to achieve and exceed customer expectations
• Keep abreast of new instrumentation and analytical techniques in the wider analytical industry

Benefits:

• Base Salary Circa £25,000 - £35,000 (DOE)
• Company Car (Fully Expensed)
• 4 x Death in Service
• Pension (6% employer & 3% employee contribution)
• Laptop & Mobile
• 20 Days Holidays + 8 Bank Holidays

Apply right now by calling Oliver Gill – Global Recruitment Manager at Langton Howarth Ltd on + 44 (0) 113 243 3499 and email your up-to-date word CV to olivergill@langtonhowarth.com Langton Howarth is the market leading scientific supplies company placing people into dream jobs across the UK and Europe daily.

To be considered for this role you must have the right to work in the UK

Langton Howarth also operates a recommend a friend referral scheme. So, if you know someone who could be good for this job, email your nominated candidate’s name and contact details in confidence via email too, and we will ensure you receive £100.00 of vouchers from a high street retailer of your choice!

Territory: South UK with a key focus on the London & Home Counties

Ideal home location: London/M25 Circle or home counties

My client has established themselves as the UK’s largest independent supplier of laboratory equipment, chemicals, and consumables. Because of their robust structure they have a unique approach to sourcing and supplying the highest quality, best value products and brands.

They supply to a wide range of sectors, provides a diverse and interesting customer base as well as providing countless opportunity to grow and expand. It is an exciting time to join my client who are recruiting for this role due to their ongoing growth and expansion!

The requirements for the Field Service Engineer: 

• To be considered for this Field Service Engineer role you will already have 2+ years of experience as a Field Based or Inhouse/Site Based Service Engineer for a Laboratory Supplies, Biotech, Pharmaceutical or CRO organisation
• You will have specific experience of servicing, repairing, and commissioning laboratory equipment such as Centrifuges, CO2 Incubators, Cryogenics Freezers/Storage, Liquid Nitrogen, Balances, Autoclaves, Microscopes, Vacuum pumps, or similar laboratory products
• Hold a relevant Engineering qualification (ONC, HNC, NVQ, City & Guilds)
• Very strong analytical skills with proven ability to break down and solve complex problems in a logical and structured approach
• PC literate in Microsoft packages (Word, Excel, PowerPoint etc)
• Strong relationship management and excellent communication skills/influencing skills
• Experience coordinating and scheduling workload to achieve results.
• Ability to work to own initiative but team orientated and able to work with minimal supervision
• Strong written and verbal communication skills
• Robust and assertive attitude towards achieving results and motivating team members
• Being an experienced Mechanical or Electrical Engineer, you will be looking to specialise your skills into a more technical area

The role of Field Service Engineer:

• Based remotely from your home location you will attend your customer appointments across the territory always ensuring that you deliver excellent customer service
• You will be tasked with the installation, repair, and maintenance of technical equipment to schools, universities, hospitals, laboratories, and other technical environments.
• You will work closely with your fellow Field Engineers, supporting them with projects and maintaining great communication with your office-based Service Coordinator
• Whilst most of your work will be completed in the South of the UK, there may be the rare occasion where you will be required to travel to other part of the UK and possibly even stay overnight.
• As part of any Field Service Engineer role, you will ensure that your complete job sheets, parts order requisitions and expense forms in a timely manner

Benefits:

• Base Salary Circa: £30,000 -£40,000 DOE
• Fully expensed company car
• 24 Days Holiday entitlement plus 8 Bank Holidays
• Nest Pension
• Healthcare
• Laptop & Phone

For more information about the role or to apply please send your CV now to olivergill@langtonhowarth.com and call Oliver Gill today on +44 (0) 113 243 3499 to discuss this role in confidence.

You must have the right to work in the UK to be considered for this role.

Langton Howarth also operates a recommend a friend referral scheme. So, if you know someone who would be good for the role, email your nominated candidate’s name and contact details in confidence via email too, and we will ensure you receive £100 (o/e) of vouchers from a high street retailer of your choice once we have successfully placed the person referred by you.

Territory: Reading, Oxford & Slough areas (Wider UK travel when required)

Home location: Ideally living in Oxfordshire or within an hour

My client is globally recognised as a market leading supplier of precision instruments and services. There extensive range of laboratory equipment and consumables are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, academia, pharmaceutical, food & beverage and chemicals.

The role of Pipette Field Service Technician:

• Service and calibrate pipettes at customer sites
• Generate and be responsible for paperwork in respect of the pipette service lab
• Perform clinics in your area if required
• Engage in escalations to assist a quick and acceptable resolution, maximising customer satisfaction
• Ensure all requirements under Health & Safety legislation and required quality systems (ISO, UKAS, GxP, etc.) are actively adhered to
• Actively demonstrate the support of other areas/departments within the company, to ensure that a team spirit is observed

The requirements of the Pipette Field Service Technician:

• Previous experience in a similar role as a Service Technician / Engineer with experience calibrating and servicing pipettes is desired but not essential
• You could be a Laboratory Technician, Chemist, Scientist or in an equivalent role with direct experience of calibrating pipettes from manufacturers such as Gilson, Eppendorf, Sartorius, Starlab, Greiner or similar company
• An understanding of ISO, UKAS and COSHH standards would be an advantage
• IT literate (Use of Collaboration tools, MS Excel and MS Outlook would be beneficial)
• Valid UK driver’s licence and full ability to commit to both regional and national travel when required
• Manual Dexterity
• Good relationship building and customer facing skills
• Pro-active and takes ownership
• Good verbal and numerical skills
• Able to work unsupervised
• Flexible to support overtime during high demand
• Logic and problem-solving skills
• Continuous improvement focus

Benefits:

• Base Salary Circa £22,000 - £27,000 (DOE)
• Circa £2,000 Yearly Bonus
• Fully Expensed Company Vehicle
• Bupa Healthcare
• Daily Lunch Allowance
• Pension
• Laptop & Mobile
• 25 Days Holidays + 8 Bank Holidays

Apply right now by calling Oliver Gill – Specialist Recruitment Consultant at Langton Howarth Ltd on + 44 (0) 113 243 3499 and email your up to date word CV to olivergill@langtonhowarth.com Langton Howarth is the market leading scientific supplies company placing people into dream jobs across the UK and Europe daily.

To be considered for this role you must have the right to work in the UK

Langton Howarth also operates a recommend a friend referral scheme. So, if you know someone who could be good for this job, email your nominated candidate’s name and contact details in confidence via email too, and we will ensure you receive £100.00 of vouchers from a high street retailer of your choice!

Territory: Northwest, Midlands & Wales  

Your location: Home based in either the Northwest, Yorkshire, or Midland’s region

My Client:

My client is a long-standing supplier of innovative GC, LC & MS instrumentation which is utilised in several different industries to include Pharmaceutical, Forensics, Water & Environmental Analysis to name just a few

They are part of a larger group of scientific supplies companies yet due to their size retain a family feel and are an agile and innovative company. This structure means each of their employees feel valued & empowered to make a positive contribution to advance scientific research & discovery

As part of a larger group of scientific companies you will have excellent opportunities to advance and develop into a senior role and even management.

The requirements of the Field Service Engineer:

• The ideal candidate will have 4+ years of hands on experience troubleshooting and maintaining GC-MS systems (Ideally Agilent GC-MS) in a client facing Analyst, Chemist or Scientist role   
• If you have not troubleshooted Agilent GCMS systems you could also have the above experience with GCMS systems from vendors such as Waters, Perkin Elmer, Shimadzu, Thermo Fisher, Sciex or similar company  
• You may already be an experienced Field Service Engineer and working for one of the above companies and motivated to work for a fast growing company 
• You will hold a BSc/HNC/HND (or higher) in a Chemistry or Engineering related field
• As this role involves high levels of travel and over night stays candidates must already be committed to this type of role
• Candidates need, by nature, to be calm, clear thinking, practical individuals who enjoy and are good at problem-solving
• Excellent verbal and written communication skills and a high standard of inter-personal abilities are essential attributes for the job
• Willingness to travel on a National basis when required
• A full, preferably clean, UK driving licence is required

The responsibilities of the Field Service Engineer

• The focus of this role is to install instruments, train users and give effective after-sales technical support by telephone, email, and site visits across the territory and on a national basis when required
• This includes repair, upgrades, planned maintenance and application support
• Provide excellent technical support to our customers and to ensure that they remain customers for the long term
• Keep up to date with the company's products & services and maintain an understanding of what the customer requires and relate this back to the appropriate person within the company to meet the customer's needs
• Build and maintain harmonious working relationships with colleagues
• Pass any new potential sales leads back to the internal and field-based sales team

Benefits:

• Base Salary Circa: £35,000 - £48,000 (DOE)
• Fully Expensed Company Car or Monthly Car Allowance
• Bonus
• Westfield Healthcare Cash Plan
• 4 x Death in Service Life Insurance
• Pension (4% Matched Contribution)
• 23 Days Holiday + 8 Bank Holidays
• Laptop + Mobile Phone + iPad

Apply right now by calling Oliver Gill – Global Recruitment Manager at Langton Howarth Ltd on + 44 (0) 113 243 3499 and email your up-to-date word CV to olivergill@langtonhowarth.com Langton Howarth is the market leading scientific supplies company placing people into dream jobs across the UK and Europe daily.

To be considered for this role you must have the right to work in the UK

Langton Howarth also operates a recommend a friend referral scheme. So, if you know someone who could be good for this job, email your nominated candidate’s name and contact details in confidence via email too, and we will ensure you receive £100.00 of vouchers from a high street retailer of your choice!

Territory: South UK & Europe (focus on the Nordic region) as required

Your Location: Remote based and living in either Northamptonshire, Bedfordshire, Cambridgeshire, or Hertfordshire

My client is a worldwide industry leader in the development and manufacture of high-quality pharmaceutical testing equipment and associated services. Their equipment is used worldwide in the development and production processes of our customers and the pharmaceutical and science industries. There longstanding market and process know-how enables them to meet and exceed their customers bespoke requirements

The Requirements of the Field Service Engineer role:

• You will already be an experienced Field Service Engineer with ideally 2+ years of experience  installing, validating, maintaining pharmaceutical testing equipment in areas such as dissolution, sample preparation or closely related areas 
• Experience servicing equipment such as HPLC, GC, GC-MS, LCMS, Spectroscopy or equivalent
• Scientists/Chemists with hands on troubleshooting experience of the above types of equipment will also be considered if you are highly motivated to transition into a Field Service Engineer role
• Experience working in a GMP environment is ideal  
• You will be educated in either a life science/chemistry or engineering subject  
• Must hold a Full UK driving license & valid UK Passport
• Experience of effective verbal communication skills in a customer facing or customer service environment, with excellent telephone manner

The Responsibilities of the Field Service Engineer:

• Travel to customer sites to deliver routine planned maintenance and breakdown support in line with my client’s service plans
• To refurbish and validate equipment for the refurbished instrument program in line with SOPs at my clients UK facility
• To identify new customers or new market segments that could become long term accounts
• To build and maintain relationships with existing and potential customers to allow continuation of business and win incremental business
• Perform onsite duties including, service, validation, repair, accurately and in a timely fashion
• Complete and submit all paperwork to the admin team
• Build and maintains relationship with existing and new customers
• Promote the company’s brand and range of services where applicable
• Manage and be accountable for stock allocated to the service call
• Provide remote support via phone and email to customers where requested
• Maintain knowledge of the products and services

Benefits:

• Base Salary Circa £35,000 - £40,000 (DOE)
• Fully expensed company car (hire car provided during probation)
• Tax free daily allowance
• £10 when in the field for up to 8 hours
• Over time can will be paid in following fiscal year (January) or this can be taken of during the year as recover days, so no impact is made on statutory holidays
• Pension -  6% employer contribution with a minimum 3% employee contribution after 3 months continuous employment.
• 23 days holiday rising to 25 with continual service + 8 bank holidays
• 3 x salary – death in service after 3 months continuous employment.

This is an immediate requirement so please apply today by sending your up-to-date word CV to Oliver Gill: oliver.gill@langtonhowarth.com and calling Oliver directly to for a confidential discussion on: +44 (0)113 243 3499.

To be considered for this role you must have full right to work in the UK.

Langton Howarth also operates a recommend a friend referral scheme. So, if you know someone who could be good for this job, email your nominated candidate’s name and contact details in confidence via email too, and we’ll ensure you receive £100.00 (o/e) of vouchers from a high street retailer of your choice once we have successfully placed the person referred by you.