Posted 3 weeks ago

Field Service Engineer

Salary DOE: £25,000 – £35,000 + Car allowance of £6,900 per annum + Subsistence allowance of £1,128 per annum + Employee assistance programme + Discount on products + Pension scheme + Income protection insurance + Life assurance + Private health care + Dental scheme + 27 holidays per year, rising to 32 with years of service

Territory: Midlands

Home location: You must be based in the triangle of Birmingham, Nottingham and Stoke-on-Trent

The requirements of the Field Service Engineer:

Essential Requirements:

  • Experience in maintaining capital medical equipment & associated software, commissioning technical equipment and diagnosing faults remotely
  • Clear evidence of operating in field customer service environments including planning work schedules, applying testing protocols and writing comprehensive visit reports
  • Working knowledge of PC maintenance, networking, software packages (Microsoft Windows) and firmware
  • Strong analytical and problem-solving skills, including optical, software, mechanical or electrical disciplines
  • Settled in Nottingham, Derby, Burton or Loughborough
  • Able to work flexibly to fulfill commitments, be absent overnight & travel abroad occasionally, sometimes at short notice
  • Able to spend up to 3 week-nights away from home during first 12 months of training
  • Full UK driving licence held for at least one year with confidence in both city and long distance driving

Desirable Requirements:

  • Experience of working in an academic research, core imaging facility or clinical laboratory
  • Scientific or engineering degree, minimum 2ii classification
  • Experience of live cell imaging & microscopy techniques
  • Working knowledge of customer relationship databases (Dynamics 365/Salesforce

The role of the Field Service Engineer:

  • Undertake installations, repairs, maintenance, relocations and assessments of microscopy equipment on customer premises
  • Delivery of service targets, ensuring all appropriate actions are taken in order to maximise service performance in designated territory
  • Initiate corrective actions as and when required to minimise instances of poor customer service
  • Build, develop and maintain long-term relationships with customer base, through the timely and successful delivery of resolutions to customers’ issues in designated territory
  • Ensure that all customer issues are resolved promptly through high quality technical knowledge
  • Ensure that the progress and action plan for all customer cases in designated territory are communicated effectively to relevant staff

The Client & Opportunity:

  • My client is a market leading global manufacturer of digital imaging, precision optics and instrument technology for the life science & healthcare markets
  • Across the world, the business employs over 20,000 people with a geographical footprint spanning Asia, Europe, North America & South America
  • This is an exciting opportunity for a motivated individual to work for a globaly recognised and reputable brand where you can make a real positive impact with the work you do
  • My client offers great career opportunities to progress within their business in a variety of different roles

Apply today by sending your word CV to Oliver Gill of Langton Howarth Ltd via email to olivergill@langtonhowarth.com or call Oliver in confidence right now for more information on 0113 243 3499 or 07792 488 206.

In order to be considered for the role you must have full right to work in the UK.

Langton Howarth also operates a recommend a friend referral scheme. So if you know someone who could be good for this job, email your nominated candidate’s name and contact details in confidence via email too, and we’ll ensure you receive £100.00 of vouchers from a high street retailer of your choice once we have successfully placed the person referred by you.

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