Posted 2 months ago

Scientific Instrument Support Coordinator
Salary: £22,000 – £38,000 DOE + Pension + Life Insurance (Death in service) + 25 days holiday + Stats + Other Blue-Chip Company Benefits
Location: Site based in Stevenage

Do you currently hold the title and responsibility of Laboratory Technician, Laboratory Equipment Support Technician Support Engineer, Maintenance Engineer, Scientific Calibration Technician, Calibration Engineer, Site Engineer or similar?
Do you have experience servicing & maintaining mass spectrometry equipment from manufacturers such as Thermo Fisher, Waters, Agilent or AB Sciex?
Do you have a customer focused attitude and approach to your daily work?
If you answered yes to the above, then this may be the ideal role for you…

The Requirements of the Scientific Instrument Support Coordinator:

  • To be considered for the role of Scientific Instrument Support Coordinator you must have 1+ years’ experience in the laboratory instrument support sector working as either a Field Based, Inhouse/Site Based Service Engineer OR a Laboratory Technician/Chemist for a Laboratory Supplies, Biotech, Pharmaceutical or CRO organisation
  • You will be educated to either degree level (BSc) in an analytical subject such as Chemistry, Pharmaceutical Science, Forensic Science, Biochemistry OR hold a relevant Engineering qualification (ONC, HNC, NVQ, City & Guilds
  • Practical experience of protein mass spectrometry and LCMS including an ability to diagnose and resolve issues with ToF and QToF mass spectrometers
  • Hands-on experience of Agilent instruments is a distinct advantage
  • A demonstrable interest in mass spectrometry and an appreciation of its application to large molecules
  • Very strong analytical skills with proven ability to break down and solve complex problems in a logical and structured approach
  • Strong relationship management and excellent communication skills/influencing skill
  • Ability to work to own initiative but team orientated and able to work with minimal supervision
  • Strong written and verbal communication skill
  • Strong relationship management and excellent communication skills/influencing skills
  • Experience coordinating and scheduling workload in order to achieve results
  • Ability to work to own initiative but team orientated and able to work with minimal supervision
  • Robust and assertive attitude towards achieving results and motivating team member
  • Flexibility to travel between site
  • PC literate in Microsoft packages (Word, Excel, PowerPoint etc.)
  • You must hold a full UK driving licence & also hold a valid Passport

The role of the Scientific Instrument Support Coordinator:

  • The Scientific Instrument Support Coordinator will be responsible for providing technical assistance and operational support (hardware, software and data applications)
  • A key function of the role will be to support the department’s mass spectrometers to a high standard, performing routine calibration and housekeeping to enable maximum productivity
  • Moreover, this includes several laboratories and six mass spectrometers, managing MS and LC-MS hardware support, to include calibration, implementation of routine cleaning procedures, replenishment of mobile phases and maintenance of consumable stocks
  • Additional responsibilities will include administering of work order requests for repair and preventative maintenance as the first point of contact for in-house and visiting engineers, providing a proactive and focused approach to meet and advance the business needs
  • Ensure prompt, flexible, customer focused specialist technical support whilst maintaining compliance with statutory, regulatory and engineering standards
  • Observance of EHS standards in all aspects of the role and to report any deviations
  • To record consumable usage and place purchase orders as requested
  • To maintain logs of calibration and standardisation reports and to report performance issues in a timely manner to the supervising scientist
  • To identify and diagnose instrument faults, implementing corrective measures where possible to minimise downtime of instruments. To escalate issue management to a service request, as appropriate
  • Become the key point of contact with internal engineers, equipment vendors and third-party service groups, arranging and overseeing scheduled maintenance and corrective maintenance visits, ensuring that visiting engineers have a valid EHS induction

My Client:

  • My client is a leading Laboratory Services provider who partner with Top 5 Pharmaceutical organisations globally to support their business-critical laboratory operations
  • The services they provide ultimately allow scientists and researchers to spend more time on what really matters – advancing scientific research!
  • The services they provide covers areas such as Laboratory Design, Instrument Service, Repair & Calibration, Data Advisory & much more!

For more information about the role or to apply send your CV now to or call Oliver Gill today on +44 (0) 113 243 3499.

You must have the right to work in the UK.

Langton Howarth also operates a recommend a friend referral scheme. So, if you know someone would be good for the Scientific Instrument Support Coordinator role, email your nominated candidate’s name and contact details in confidence via email too, and we’ll ensure you receive £100.00 (o/e) of vouchers from a high street retailer of your choice once we have successfully placed the person referred by you.

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