Customer Service Advisor

Posted 7 days ago

Location: Office based in Over, Cambridge

My client is one of the market leading manufacturers and distributors within the life sciences industry who have an exciting and innovative product portfolio of laboratory products, instrumentation, consumables, workwear and PPE that are outsourced to the end users in the Academic, R&D, Bio Tech & Industrial sectors

Over the last 60 years they have built an outstanding reputation and they have secured the trust of over 600 manufacturers to be the face for the sale of their products

This is an exciting opportunity for a motivated individual to make their first step into a customer focussed scientific position, with opportunities to progress in the future within the company in a variety of other roles

Day-to-Day duties of the role – training will also be provided on the below:

  • This role forms part of the central customer support team which is the hub of our clients business. It requires an individual that can multitask, deal with a high volume of work in an effective but accurate manner and one who can provide excellent customer care at all times
  • This is a busy function that deals with all customer orders, customer quotations, customer queries and customer complaints via telephone, e-mail and on-line chats. It requires an understanding that “the more we can do now” and “deliver today”, the better their customers will feel
  • Monitor the 2 central e-mail boxes (sales and export)
  • Create and provide quotations to customers on the SAP business system (both UK and export)
  • Create opportunities for all quotations on the SAP business system
  • Administer customer orders on the SAP business system including web order verification. These must be done so with extra care on accuracy (right parts, right quantity, right account, right prices)
  • Be aware at all times on the implications on orders of claim backs or VAT exemptions
  • Actively seek to solve “unapproved orders” by chasing payments
  • Send pro-forma invoices for payment
  • Resolve customer queries and complaints and log the details on the SAP business system
  • Chase deliveries from suppliers when required and liaise with our freight forwarders to confirm delivery of goods
  • Provide support to the field sales team as required
  • Assist customers by getting them the right help they need (technical, service etc)

The requirements:

  • In order to be considered for the position you must hold a Scientific based degree, for example Biological / Life Sciences or Analytical Chemistry
  • As well as a science degree you will also have experience working with customers – this could be in a bar / restaurant environment booking in reservations, working in a hotel environment or similar as part of your degree
  • You could also be working in an office environment right now (sales orders, quotations, purchasing, administration, customer service/ support via phone) combined with a science degree
  • It would be beneficial, but not essential if you had experience working with SAP Business One (this is only a desirable)
  • As the Customer Service Advisor, you must hold a full UK driving licence and have access to a vehicle as my client’s offices are unreachable by public transport

Salary and Benefits:

  • Negotiable depending on experience level
  • Up to 6% Pension Scheme
  • Private Medical Cover
  • Medicash Scheme
  • 26 Days Holiday + 8 Bank Holidays
  • Buy or Sell 5 Holidays
  • Cycle to Work Scheme
  • Profit Share Scheme
  • Shares

Apply today by sending your word CV to Ben Atherton of Langton Howarth Ltd via email to or call Ben in confidence right now for more information on 0113 243 3499

In order to be considered you must have full right to work in the UK

Langton Howarth also operates a recommend a friend referral scheme. So, if you know someone who could be good for this job, email your nominated candidate’s name and contact details in confidence via email too, and we’ll ensure you receive £100.00 of vouchers from a high street retailer of your choice once we have successfully placed the person referred by you

Job Features

Job CategoryScientific Supplies

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