Posted 5 days ago

Service Sales Representative

Salary Circa: £24,000 – £27,000 DOE + Bonus + Pension + Private Healthcare + Life Insurance + 25 days holidays + 8 bank holidays + Much more!

Location: Office based in the Northwich area

Working from home: There is a flexibility to work from home occasionally. This role requires ability to travel across EMEA countries.

The requirements of the Service Sales Representative:

  • To be considered for the role of Service Sales Representative you must already have 1+ year’s contract sales experience (e.g. spares, service contracts, trainings, upgrades, and others preferably in Customer Service environment
  • Ideally you will have experience working in the Life Science, Pharmaceutical, Biotechnology, Healthcare, Medical Devices or Chemicals sector
  • This is not a requirement however and other technical industries will be considered such as Automotive, Engineering, Oil & Gas, Petrochemical or very similar
  • Minimum GCSEs or equivalent to include passes in Maths and English
  • Excellent proactive selling skills
  • Excellent verbal, written and analytical skills
  • Computer skills – MS Office, Salesforce and SAP
  • You must be able to travel on an international basis (25 – 30%) as part of the role and hold a valid passport
  • Professional phone etiquette
  • Ability to react well under pressure and treats others with respect
  • Work efficiently and effectively, both independently and as a team to ensure exceeding service centre’s standards

The role of the Service Sales Representative:

Scope of the role:

Taking a proactive approach, you will be responsible for generating and driving sales opportunities for spares, service contracts, trainings, nuclear disposals, depot repairs and other service offerings, with the necessary follow-up, admin and record keeping activities

Key Responsibilities:

  • As the Service Sales Representative you will achieve assigned sales and revenue target goals through outbound calls and emails to customers
  • Proactively drive sales of various service offerings (e.g. spares, service contracts, trainings, upgrades, and others) and provides quotations accordingly
  • Find and closes new opportunities for service contracts, spare parts and other billable services from new and existing customers
  • Follow up on outstanding leads, quotations and other opportunities and where necessary attends customer visits
  • Implement and manage all service contract initiatives
  • Maintain service contract revenue base at highest possible retention rate and protects service contract revenue stream
  • Prepare and maintain sales and service records and files
  • Provide accurate service sales forecast
  • Ensure timely service contract renewal and promote awareness of my client’s service offerings, upgrade and add-on opportunities to customers
  • Proactively identify new approaches for Service packages and work with other teams as appropriate to maximise offerings
  • Ensure competitiveness of company’s preventative maintenance contracts
  • Provide customer service support
  • Ensure actions are compliant with the Company Authorisation Approval Matrix at all times
  • Provide regular metrics to the various parties as required
  • Ability to work under pressure while retaining a high degree of accuracy
  • Assist and support scheduling activities when needed

The Company:

  • My client is a true market leader across the life sciences sector
  • Their product range is vast and un-rivalled within the industry not only for its broad range but the true quality of the products which they offer
  • With particular focus on customer satisfaction, they retain business at an extremely high rate and have a firm majority of the market share in a variety of markets as a result

Apply today by sending your CV to Oliver Gill of Langton Howarth Ltd via email to or call Oliver in confidence right now for more information on 0113 243 3499 OR 07792 488 206.

You must have the right to work in the UK to be considered for this role

Langton Howarth also operates a recommend a friend referral scheme. So, if you know someone who could be good for this job, email your nominated candidate’s name and contact details in confidence via email too, and we’ll ensure you receive £100.00 of vouchers from a high street retailer of your choice once we have successfully placed the person referred by you.

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