Posted 4 days ago

Field Service Engineer – Analytical Equipment and Chromatography – UK wide

Salary: Negotiable depending on experience + Annual Bonus (Paid Quarterly) + Company Car or Allowance + Mobile Phone + Laptop + 20 Days Holiday + 8 Days Bank holiday + 3 days to be taken at Christmas + Stats + Pension Scheme + Private Healthcare + Death in Service (3x Salary) + Expenses Paid Monthly

Based: UK wide, ideally based Oxford with International travel

The Requirements:

  • Previous experience (3 Years minimum) as a Service Engineer is essential for this role; you will be installing, validating, maintaining and repairing a range of laboratory and life sciences equipment this could include: HPLC, GC, GCMS, Chromatography or Mass Spectroscopy (Agilent brand would be highly desirable but not essential)
  • As the Field Service Engineer you will be educated with an HNC, HND or a minimum of a BSc in a Life Sciences/Chemistry discipline or an ONC/HNC in an engineering discipline
  • Must hold a Full UK driving licence
  • Experience of effective verbal communication skills in a customer facing or customer service environment, with excellent telephone manner
  • Demonstrable experience in supporting customers and the service co-ordinator to achieve business objectives by providing accurate service reports to deadlines within the Field Service Engineer role

The Responsibilities:

  • Within the Field Service Engineer role, you will carry out repair, calibration and service of laboratory equipment such as: HPLC, GC, LC, GC-MS, CTC, Dissolution and online SPE covering the Reading, Bedford and Leicester area
  • Perform preventative maintenance and service to contract schedules, whilst carrying out on site installation and operational qualification to manufacturer’s protocols, provision of effective & efficient service support to customers to given deadlines within the Field Service Engineer role
  • To fault find and resolve issues to customer expectations to Service Level Agreements and build/ maintain strong customer relationships and maximise customer’s use of the products and services
  • Arrive at our client for 9am start to effectively use time management and prioritisation skills to complete work to deadlines, respond to breakdowns that the office receive in a swift and timely manner
  • Demonstrate a proactive and self-motivated approach to maintaining current knowledge of products and services and consistently offer customers an enhanced service whilst building harmonious, co-operative and productive working relationships with all members of the company and maintain a co-ordinated team approach
  • Maintain, develop and report OQ/PV Documentation for the client/customer as part of the company’s services, work alone and as part of a team to achieve regional and business objectives
  • Maintain up to date knowledge of the Company’s products and services and current research to keep customers and potential customers informed and maintain the company’s profile. Maintain data and provide accurate reports to deadlines
  • Maintain adequate amounts of stock and equipment at all times in order to minimise customer downtime and ensure compliance with contractual objectives
  • Develop and maintain effective customer facing communication and questioning skills to determine the issues to be resolved
  • Ensure customer field service reports are completed and any surplus parts are returned to the office within a 48 hour time frame

The Company and Opportunity:

  • My client is amongst the industry leaders in the supply and service of chromatography equipment and consumables used extensively in the Pharmaceutical, Environmental, Biotechnology industries as well as Academia. They offer clients an unrivalled service choice on GC, LC, GCMS, CTC, Dissolution and online SPE products
  • The successful candidate will work within a team that supports their contracts across the UK and the company offer an exciting opportunity to enter this specialised field and join their market leading team of service engineers. They are an extremely entrepreneurial organisation where everyone’s opinion matters, each individual’s impact is valued and you have immediate access/ support from Director Level

This is an immediate requirement so please apply today by sending your up to date word CV to Ben Atherton: or you can call Ben for more information on: +44 (0)113 243 3499

To be considered for this role you must have full right to work within the UK

Langton Howarth also operates a recommend a friend referral scheme. So if you know someone who could be good for this job, email your nominated candidate’s name and contact details in confidence via email too, and we’ll ensure you receive £100.00 of vouchers from a high street retailer of your choice once we have successfully placed the person referred by you.

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