Full Time
Posted 3 weeks ago

Cluster Leader – Laboratory Services

Salary: 900,000 SK – 1.3M SK + Full Executive Company Benefits

Territory: UK, Ireland & Europe (Travel Required)

Your Location: Based in Mölndal, Sweden (Client Site)

Do you currently hold the title and responsibility of Cluster Leader, Service Delivery Manager, Customer Service Director, Head of Customer Service, Senior Operations Leader, Site Director or similar?

Do you have experience of managing high value budgets in the region of $10M+?

Do you have proven knowledge of, and experience of working with, the Life Science industry supplier base including analytical instrument OEM’s, service providers and consumables vendors?

Are you tenacious, passionate, ambitious and results driven?

If you answered yes to the above, then this may be the ideal role for you…

The requirements of the Cluster Leader:

  • To be considered for the Cluster Leader role you must have 10+ years’ experience managing multi-million-dollar budgets in highly regulated Laboratory and / or manufacturing Pharmaceutical settings
  • Experience of delivering Engineering, Facilities Management or similar services to the Pharmaceutical, CRO, Biotech industries
  • You will be educated to a minimum bachelor’s degree in Business Studies, Engineering or Chemistry or similar
  • You will also need to have a sound knowledge of FDA guideline interpretations, GMP, GLP and audit experience. Provide demonstrated knowledge of Pharmaceutical, Biotech, and Medical Device industry products and services
  • Have a wide scope of knowledge on business processes to drive out costs in research and manufacturing of FDA regulated efforts
  • You will also need to be able to demonstrate the ability to develop and implement innovation and strategies across multiple sites and geographic locations
  • A proven knowledge of, and experience of working with, the Life Science industry supplier base including analytical instrument OEM’s, service providers and consumables vendors
  • A track record of effective leadership, team building, strong organisational skills, project planning and management with a participatory management style
  • Excellent presentation and communication skills and MS Office literacy is required
  • This role requires the successful candidate to travel extensively throughout the UK, Ireland and Europe when needed

The role of the Cluster Leader:

Key Duties:

  • As the Cluster Leader, you will have full ownership and responsibility for leading the divisions services group and maintaining open lines of communication with client representatives, end users, alliance partners, and operations managers
  • Manage multiple Service Client Accounts scope including Service Level Agreements (SLA’s) and developing, tracking and optimizing Key Performance Indicators (KPI’s).
  • Prepare work stream budgets and manage program costs and savings to approved plan, proactively reporting variances and recovery plans. Identify and communicate opportunities for cost savings and increased scope
  • Ensure day-to-day and longer-term activities for defined services scope are planned and that appropriate resources are available. Ensure that all programs and procedures of the services staff are being properly implemented
  • Aid with the identification, application and delivery of innovative support service and infrastructure technologies to enhance service delivery
  • Responsible for services personnel including hiring, promotions, recognition, discipline, and performance management
  • Goal setting, performance reviews and incentive/salary administrative processes for direct reports and possibly those reporting to direct reports, utilising appropriate tools. Ensure training records are maintained and up to date.
  • Provide appropriate team skills analysis, training plans and tracking for Laboratory Instrument Services technicians / engineers and Laboratory Technical Services support technicians
  • Communicates operating philosophy, objectives and expectations to Services personnel in a continuing effort to build the site team
  • Lead the creation and management of the Services work stream “Transformation Roadmap” assure coordination with the account team Transformation Leader and EMEA Business Leader
  • Ensures all in scope services follows appropriate client procedures and Government regulatory codes
  • Drive implementation of Account level quality program and manage / integrate the development of new or expanded services to the contract and quality manual


My Client:

  • Operating in multiple countries on a global scale my client is an industry leading 360-degree laboratory services provided for major multinationals in the Pharmaceutical & Life Sciences sector
  • Key examples of these services include: Sourcing & Multi-vender management, Data Advisory, Programme Management and Innovation & Customer Engagement
  • This role is available due to the growth and continued success of my client’s operations in the Nordic region!

For more information about the role or to apply send your CV now to olivergill@langtonhowarth.com or call Oliver Gill today on +44 (0) 113 243 3499.

You must have the right to work in the EU.

Langton Howarth also operates a recommend a friend referral scheme. So, if you know someone would be good for the Cluster Leader role, email your nominated candidate’s name and contact details in confidence via email too, and we’ll ensure you receive £100.00 (o/e) of vouchers from a high street retailer of your choice once we have successfully placed the person referred by you.

Apply Online

A valid phone number is required.
A valid email address is required.