Surgical Coordinator

£0 - £0 per annum

  • Consumer Health & Beauty
  • Experienced
  • UK
  • Permanent

Surgical Coordinator

Salary: Basic is flexible depending on experience + Holiday + Other Company Benefits

Based: Nottingham

The Requirements:

• Assist patients with their queries on surgical treatments and enquiries about their treatment plans and reservation
• Provide sales solutions to patients as well as a surgical coordinating role once surgery is booked and the patient commences their journey
• Empathetic nature and excellent people skills are essential for this role along with excellent IT Skills
• 1 year + experience in a similar role is preferred

The role of Surgical Coordinator:

 Handle inbound enquiries via email and phone
 Undertake outbound telesales calls to new patients through “warm” calling, generating and following up leads to convert in to business
 Patient retention and upselling to enable the medical solutions we provide are delivered in a holistic manner
 Follow-up marketing campaigns & participate in promotional activity to increase sales volume
 Conduct the engagement with patient in ethical and professional manner at all stages of the patient journey at every point of contact.
 Be informative and knowledgeable about all treatments and deliver factual and appropriate level of information according to patients’ needs
 Consult with patients seeking surgical procedures and achieve conversion targets by booking them in with appropriate surgeon
 Meet and greet patients at reception and conduct FOH duties
 Learn, retain and deliver high quality appropriate information to patients on service and treatment solutions
 Patient Filing & Archiving
 Be tactful, empathetic and understanding when dealing with patients and their concerns
 Manage an individual target and work with other staff, as appropriate, to ensure this is met
 Ensuring all customer data is accurately recorded on the CRM database and maintain and develop relevant concise data.
 Maintain patient confidentiality always
 Keep up to date with information, training and development opportunities appropriate to maintaining and developing professional service standards
 Ensure that services are offered and delivered in line with relevant legislation
 Undertake such other duties that may be required from time to time that reasonably fall within your skill set
 Send out promotional mailshots/brochures and letters to patients as required, appointment letters/ text reminders as required
 Inputting all patient contact data and file notes on clinical systems
 Assisting Surgeons in consultations
 Assessing if patients are suitable to be booked in for consultation with clinicians
 Converting enquiries to consultations and consultations to sales
 Following up patients after their initial consultation with a view to booking treatment and moving forward with their treatment plans
The Company:

• This clinic chain has been operating since 2004, they have two clinics – one in Nottingham and one in London in the hub of surgery!
• They have welcomed patients from all over the world to be treated in our first-class facility and are able to provide you with a holistic approach to aesthetic healthcare that gets outstanding results
• Their expertise lies in 5 core areas: Fat reduction and weight loss, Mole/lesion removal, Skin treatments (including wrinkles, acne, pigmentation, scarring), Surgical procedures, Dentistry

Apply for the Surgical Coordinator role right now by calling Chelsie Markham – Specialist Recruitment Consultant at LH Consumer Health & Beauty on 0113 243 3499 or email your up to date word CV to

In order to be considered for this role of Surgical Coordinator you must have the right to work in the UK

LH Consumer Health & Beauty also operates a recommend a friend referral scheme. So if you know someone who could be good for this job, email your nominated candidate’s name and contact details in confidence via email too, and we’ll ensure you receive £100.00 of vouchers from a high street

Basic is flexible depending on experience

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