Full Time, Permanent
Posted 1 month ago

Salary: £18,000 – £21,000 DOE + 10% Bonus Paid Quarterly + Up to 6% Pension Scheme + Private Medical Cover + Medicash Scheme + 25 Days Holiday + 8 Bank Holidays + Buy or Sell 5 Holidays + Cycle to Work Scheme + Profit Share Scheme

Location: Office based in Cambridge 

The requirements of the Customer Support Advisor:

  • To be successful in the role of Customer Support Advisor you will ideally have scientific experience and education, e.g. a chemistry or biochemistry qualification, or experience as a laboratory technician perhaps in the life sciences or environment, food testing sectors having direct involvement in research, QC or other industrial processes
  • Other qualifications or previous experience which meets the specification of the job description would be an advantage i.e. knowledge of: SAP Business One, dangerous goods shipping, sales order and quotation experience, purchasing experience, administration experience, freight and export experience as the Customer Support Advisor
  • Experience of working in a similar customer services, customer support, sales administrator position in a B2B environment is critical in order to be successful
  • A team player who is driven by providing efficient operations and thrives on change and constantly striving to improve things around them
  • Excellent verbal communication and interpersonal skills are essential
  • As the Customer Support Advisor you will hold a full UK driving licence as my client’s offices are unreachable by public transport

The role of the Customer Support Advisor:

  • Process sales and purchase orders, record sales opportunities and provide relevant commercial quotations when needed, working with managers and reseachers in the lab across customers such as: Hospitals, Academia, Research facilities all the way to smaller private customers to inlcude home beer brewers
  • Respond to customer enquiries in a helpful, timely and professional manner, assisting in the processing of sales orders, order processing, web enquiries, telephone enquiries, fax, email, or other source enquiries in order to achieve sales and margin targets as set by the company
  • Help produce accurate quotations and generate tasks and files containing all essential information relating to that enquiry
  • Provide product technical support and advice to all customers and liaise with suppliers ensuring they offer products and technical information appropriate for our requirements including web technical enquiries
  • Liaise with the sales teams, all freight agents, chambers of commerce and other agents to ensure UK and overseas quotations and orders are processed efficiently and backed up with accurate documentation
  • Help maintain systems accuracy and ensure that all fields are being correctly entered into the company database for long term marketing projects and effective follow up
  • Completing all customer records accurately and within company policy
  • Perform accurate and complete data entry on all systems in a timely manner
  • Record customer complaints and champion any necessary systems changes needed
  • Provide cover in other departments including but not limited to accounts, marketing, and warehouse

My Client & Opportunity:

  • My client is one of the market leading manufacturers and distributors within the life sciences industry who have an exciting and innovative product portfolio of laboratory products, instrumentation and consumables that are outsourced to the end users in the; Academia, R&D, Bio Tech & Industrial sectors. They have built an outstanding reputation over the last 60 years and they have secured the trust of over 600 manufacturers to be the face for the sale of their products
  • This is an exciting opportunity for a motivated individual to make their first step into a customer facing scientific position, with opportunities to progress in the future within the company in a variety of other roles

Apply today by sending your word CV to Ben Atherton of Langton Howarth Ltd via email to ben@langtonhowarth.com or call Ben in confidence right now for more information on 0113 243 3499.

In order to be considered you must have full right to work in the UK

Langton Howarth also operates a recommend a friend referral scheme. So if you know someone who could be good for this job, email your nominated candidate’s name and contact details in confidence via email too, and we’ll ensure you receive £100.00 of vouchers from a high street retailer of your choice once we have successfully placed the person referred by you.

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